Fanni Csincsak

Fanni Csincsak

Product Leader ⚡️| Product Owner & Manager 🎯 | UX Strategy & Delivery 💡

Product Leader ⚡️| Product Owner & Manager 🎯 | UX Strategy & Delivery 💡

$70M+

Funding supported through fintech and AI products.

75%

Faster delivery in enterprise rollouts.

5+

ServiceNow modules led in Product Ownership.

1,000+

Professionals and students mentored worldwide.

Work

Lead Product Owner and Lead Business Analyst

Lead Product Owner and Lead Business Analyst

T-Systems International • Full-time

Nov 2024 – Present
  • Directed Product Ownership across 5+ ServiceNow ITSM modules (CHM, KM, PRM, Notifications, INM), coordinating dependencies and delivery with 50+ engineers, POs, BAs, and designers.

  • Developed training programs and directly mentored 10+ Product Owners, raising capability and consistency across ITOM and INM modules.

  • Drove adoption of AI/GenAI automations in incident/change workflows → reduced resolution time by up to 75%, saving ~1,000+ hours annually.

  • Led multi-team migrations and supplier management, ensuring compliance with EU DORA and mitigating regulatory risk across €500M+ service operations.

  • Integrated Business Analyst practices into agile workflows → increased sprint predictability and reduced rework by 30%.

Lead Product Designer
Lead Product Designer

Bankmonitor • Freelance

Apr 2023 – Present
  • Drove continuous conversion rate and engagement improvements through iterative design.

  • Researched, designed, and launched new fintech features → improved customer conversion by 15% and raised product adoption.

  • Ran A/B and multivariate tests → delivered measurable lifts in sign-up funnel efficiency (up to 20% CTR increase).

  • Redesigned key landing and checkout pages → boosted customer retention by 12% and improved average time on site.

Senior Product Consultant
Senior Product Consultant

Kibit Solutions • Project-based

Dec 2023 – Present
  • Conducted 5+ product audits (usability, product-market fit, positioning) for SaaS and fintech clients.

  • Delivered executive advisory sessions with research-backed recommendations → resulted in 2 products achieving market-fit pivots.

  • Proposed and scoped new feature sets → improved adoption rates by 25% in early rollouts.

Selection Team Specialist (Product)
Selection Team Specialist (Product)

A.Team • Freelance

Mar 2023 – Jan 2025
  • Evaluated 200+ product and design candidates, from ICs to executive roles.

  • Assessed team dynamics and leadership skills to ensure strong product fit.

  • Gained insight into hiring priorities across fast-growing tech companies.

  • Contributed to building high-performing product teams for global clients.

Lead Product Designer
Lead Product Designer

Caviar / Startup Clients • Part-time

Feb 2022 – Aug 2024
  • Delivered investor-ready UX for fintech and AI startups.

  • Supported clients in securing $70M+ in Series A funding (Column Tax, Copy.ai, Roboflow).

  • Designed and launched NFT.com product experience.

Education

PhD, Doctoral School of Multidisciplinary Engineering Sciences

Széchenyi István University • 2019 - 2023

Master of Science - MS, Computational and Cognitive Neuroscience (HCI)

Budapest University of Technology and Economics • 2017 - 2019

Bachelor's Degree, Communication and Media Studies

Budapest University of Technology and Economics • 2017 - 2019

Certifications

IBM Certified Product Owner

IBM, 2025

Microsoft Business Analyst Specialization

Microsoft, 2025

Industrial & Product Design, MOME ID

Moholy-Nagy University of Art and Design, 2017

Awards

Top 10 Mentor & Top 1% ADPList Mentor in Product

ADPList, May, April and February 2024

BME Communal Scholarship 2015

Budapest University of Technology and Economics

Best Student of the District 2011 and 2013

14th and 15th District of Budapest

Best in Studies and Sports 2008

15th District of Budapest

Skills

Product & Delivery Skills

Backlog Management

Roadmapping

Prioritization

Agile / Scrum / Kanban

Stakeholder Alignment

MVP Definition

Product Strategy

BDD/TDD

Leadership & Collaboration

Workshop Facilitation

Mentorship

Conflict Resolution

Stakeholder Management

Data-driven Decision Making

Cross-functional Team Leadership

Technical & Tools

ServiceNow

Jira / Confluence / Notion

API Collaboration (GitHub, VS Code)

Python

JavaScript

HTML/CSS

Google Analytics

SEO

Design & Research Skills

UX Research

User Interviews

Usability Testing

Wireframing

Prototyping

Information Architecture

Conversion Rate Optimization

A/B Testing

Figma

Social Media

Mission

To solve complex problems and create future-proof products that deliver measurable business value — whether by accelerating enterprise compliance, helping startups secure funding, or improving user engagement at scale.

Fanni

Csincsak

© 2025 Fanni Csincsák – Product Leadership & Design

Fanni

Csincsak

© 2025 Fanni Csincsák – Product Leadership & Design

Fanni

Csincsak

© 2025 Fanni Csincsák – Product Leadership & Design