Enterprise ITSM · AI/AIOps
I integrated an external AI/AIOps platform into enterprise ITSM across six customer environments — as a sequenced four-phase program, not the one-off connector I was first asked to build.
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Protected case study
This program runs at my current employer, so the detail sits under NDA. The narrative below — the original brief, the calls I made, what shipped — is sanitised and shared under a single password that covers the protected case studies. Request the password →
She treated the brief as a hypothesis, not an instruction — she found out how people actually behaved, came back with evidence, and argued for a different scope than the one we’d asked for. And she was right.
Csaba Molnár
Project Manager · AI Robotix
