Multi-tenant product · Enterprise ITSM
A reusable multi-tenant survey product — NPS and CSAT scoring, multilingual content, recipient rules, opt-out handling, and a privacy posture that holds up under GDPR and DORA. Every new customer is a configuration, not a project.
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This work runs at my current employer, so the detail sits under NDA. The narrative below — the requirements comparison, the privacy decisions, what I specified instead — is sanitised and encrypted, and shared under a single password that covers the protected case studies. Request the password →
Fanni consistently delivered above expectations, on time and within budget. Her user-centric approach resulted in a product that our customers love to use.
Victoria Luu
Copy.ai
